All known support issues can be accessed below. Simply select your product from the drop-down list and specify Windows or Mac.

If your product is not shown in the list, there are no known support issues for that title. You can check 'General problems with installation or launching' by clicking 'Go' below. If that does not solve the problem, then please use our Request Support form and we will be in touch with you as soon as possible.

It’s also worth checking the program’s Handbook and Release Notes as we try to cover problems that could arise, and frequently reprint Handbooks with Trouble-shooting hints.